Our policy is to:
- Use a “direct only” business model, selling the highest quality top brand name products while keeping our overheads to a minimum in order to offer you the best value for money at all times.
- Give the highest possible levels of service so that you will want to recommend us to all your friends.
- Combine the best of modern technology with old-fashioned customer service to make your shopping experience a delight.
We hope to never need to resort to the “small print” but here it is, just in case, so that both parties know exactly where we stand! Full Terms of Business Definitions “We”, “us” or “the company” means LightBulbs Direct Ltd “You”, “the customer” or “the buyer” means the person, company or entity contracting to purchase the goods. “The goods” are the items that you order from us as specified by our order acknowledgement and on our invoice.
We can receive orders via the company’s web site, by phone, fax, mail or e-mail using the contact methods published on our web site or in other publicity materials. We reserve the right to refuse to accept orders or to require additional confirmation at our discretion. We acknowledge receipt of your orders via an appropriate communication: For example, web-based orders are acknowledged automatically by e-mail, telephone orders are acknowledged verbally at the time of order. Orders placed by telephone are accepted when the order is placed and a contract of sale then exists between us and you from that time. If orders are placed by fax, by mail or via our web site, no contract exists between you and the company until our official invoice has been issued.
If we acknowledge an order but, for some reason outside our control, we are unable to complete the transaction within 28 days then any payment made will be refunded immediately if you ask us to do so. Refunds due against returned goods will be paid as soon as the returned goods are received by us, subject to the goods being received in unused, undamaged condition in their original packaging.
We endeavour to ensure that all published prices are correct, however, we reserve the right to change prices without notice and not to accept orders at prices that have been quoted in error. Prices are quoted in pounds sterling and unless specifically stated are subject to VAT at the prevailing rate.
Payment is accepted in pounds sterling by cheque with order (made payable to “ LightBulbs Direct Ltd”) or by most major credit or debit cards as detailed on our web site at the time of order. Payments may also be made by credit card (via our web site only) in US dollars or Euros. Large business customers may be offered credit facilities at our discretion and subject to appropriate checks and references. Interest at 3% per annum over the Nat West plc base rate, together with any expenses incurred in collecting payments, will be added to the invoiced prices on any overdue accounts.
All credit card payments made during on-line transactions are handled on our behalf by the SagePay secure payment gateway and handled using SSL 128-bit encryption. No credit card details are processed or stored at any time on the company’s web site.
Most orders received by noon (Monday to Friday) are usually despatched on the same day and the vast majority within 48 hours of receipt, subject to stock availability. To check the status of your order, please see the My Orders page. Orders are delivered by the most appropriate method, usually first class post or courier. Orders should generally be delivered within 2 or 3 working days of the despatch date, but this is not guaranteed. Please note that Royal Mail post may take up to 15 working days for delivery. Until this period is over, we are unable to replace or refund orders sent by standard delivery. If you require an order to be delivered urgently, please contact us to make the necessary arrangements. A next-day delivery service may be available. If you arrange an urgent delivery, there is still no absolute guarantee that it will be delivered the next day, as despite our best efforts, courier failure/errors and ‘acts of god’ may still occur. Therefore while every effort will be made to have your goods delivered on time, LightBulbs Direct Ltd accepts no responsibility for any costs incurred as a result of delayed delivery. If delivery is delayed excessively, we will do our utmost to inform you as soon as possible. We are happy to give you the option of purchasing alternative items or receiving a full refund of any payments that you have made. If we are unable to deliver within 28 days of ordering, we will always give you the option of receiving a full refund of any payments made. Delivery charges quoted are for UK mainland destinations only using our standard delivery methods. For deliveries over 1.5kg to the Scottish Highlands and Northern Ireland, off-shore destinations and express services, please contact our sales office for a quotation. Please note that most orders weighing more than approximately 1.5 kg and any valuable deliveries are delivered by courier and will require a signature on delivery. Please ensure that you provide a delivery address where someone will be available between 9.00 and 17.00 Monday to Friday to accept delivery. If our couriers are unable to deliver an order due to the address being unmanned, a card will be left asking you to contact them directly to arrange re-delivery. If no contact is made within 2 days the order will be returned to us and a re-delivery charge will be levied to cover our re-delivery costs. Please make sure that you always order your light bulbs to arrive well before you need them as costs of cherry pickers and sub contractors are always more expensive than the light bulbs themselves.
Promotions and Coupons
All promotions, associated codes and coupons are distributed in good faith and are subject to terms and conditions. Discount coupons cannot be used in conjunction with any other promotions or special discounts. Lightbulbs Direct reserves the right to refuse the use of any or all promotions, discounts and coupons for orders placed online or over the telephone. The offer code is applied to the value of the order (excluding delivery charge except special Free Delivery promotion), full-price items only unless clearly stated otherwise. Discounts cannot be combined and only one offer can be applied to any order. The offer code must be entered into the Discount Codes field on the basket page and applied for the discount to be deducted from the order.
Delivery is ex-works, Bradford, West Yorkshire, and risk pass to the customer on delivery. Please always turn off your lights at the mains or switch before changing them.
Returns will only be accepted with our prior agreement as detailed in our returns policy.
Retention of Title
Whether or not delivery has been made, property in the goods does not pass from the company to the customer until full payment is received.
Specifications and Information
Goods are supplied subject to the company’s standard specifications and, unless specifically agreed to the contrary, may be manufactured by any of our approved vendors. While we endeavour to publish and supply as much product and application data as possible, the company is unable to assess the viability of every possible application of the goods: It is the customer’s duty to ensure that the goods ordered are suitable for the application in which they intend to use them. We endeavour to ensure that all published information is correct but the company shall not be under any liability for any direct, indirect or consequential damage, loss or expense that may be caused as a result of any error or omission in any information either published by or supplied by the company. Lamps designed for operation on UK mains supply are generally shown here as being rated at 240V. Both 230V and 240V versions may be supplied according to availability. Please note that exact colours and finishes are difficult to reproduce accurately on web sites and printed materials and that customers should not place undue reliance upon such reproductions.
Privacy & Data Protection
We aim to deal with any complaints in a fair and timely manner. Any complaints should be addressed in writing to the company at the published address or via the web site contact form.
Any notices should be sent to the company at its registered office address: Unit 2, Marrtree Business Park, Bowling Back Lane, Bradford, BD4 8QE
Customers and other users of this web site agree to indemnify the Company against any claims, direct, indirect or consequential damage, loss or expense that may be caused as a direct or indirect result of the use of this web site and any information or computer software contained therein or by your access to other web sites as a result of links from this site. We make every effort to ensure that this web site does not contain any computer viruses but cannot guarantee this or warrant that it is virus-free.
All disputes arising out of, or in connection with, any contract between the company and the buyer shall be governed by English Law and the buyer accepts the jurisdiction of the English courts.