DELIVERY INFORMATION

 
 

Standard Delivery

Available to mainland UK

standard delivery
  • Delivery is within 3 working days from the date you submit your order.
  • Delivery is Monday to Friday (excluding Public Holidays).
  • If your order is above £40.00, no delivery charge will be applied. If your order value is less than this, the delivery charge is £4.79.
  • We’ll email once your parcel has been shipped from our warehouse.
  • Orders placed after 1pm on a Friday will be dispatched on the following Monday (excluding Public Holidays).
  • Excludes orders including tubes of 2 feet (or over) in length.

£4.79

Or

Free
when you spend over £40.00

Next Day Delivery

Get your order delivered the next working day

next day delivery
  • Delivery is on the next working day if ordered before 1pm (Monday-Thursday).
  • Delivery is Monday to Friday (excluding Public Holidays).
  • We’ll email once your parcel has been shipped from our warehouse.
  • Please note that orders placed before 13.00 on a Friday via the Next Day Delivery service will not be delivered on a Saturday; however, these will be delivered the following Monday (excluding Public Holidays).
  • Orders placed after 13.00 on a Friday will be dispatched on the following Monday (excluding Public Holidays).
  • Excludes orders including tubes of 2 feet (or over) in length.

£6.99

Long Tubes

Orders including tubes of 2 feet and over

long tube delivery
  • Orders which include tubes which are 2 feet (or over) in length must be sent via courier.
  • Standard delivery is within 3 working days from the date you submit your order.
  • Next day delivery is available on orders placed before 1pm (Monday-Thursday).
  • Delivery is Monday to Friday (excluding Public Holidays).
  • We’ll email once your parcel has been shipped from our warehouse.
  • Please note that orders placed before 13.00 on a Friday via the Next Day Delivery service will not be delivered on a Saturday; however, these will be delivered the following Monday (excluding Public Holidays).
  • Orders placed after 13.00 on a Friday will be dispatched on the following Monday (excluding Public Holidays).

£7.90
Standard Delivery

Or

£11.99
Next Day Delivery

Most orders received by noon (Monday to Friday) are usually dispatched on the same day and the vast majority within 48 hours of receipt, subject to stock availability. To check the status of your order, please see the My Orders page. Orders are delivered by the most appropriate method, usually first class post or courier. Orders should generally be delivered within 2 or 3 working days of the dispatch date, but this is not guaranteed. Please note that Royal Mail post may take up to 15 working days for delivery. Until this period is over, we are unable to replace or refund orders sent by standard delivery.

Whilst we aim to meet the delivery times quoted above at all times, during busy periods deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that certain delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these disruptions to a minimum.

Please ensure that you provide a delivery address where someone will be available between 9.00 and 17.00 Monday to Friday to accept delivery. If our couriers are unable to deliver an order due to the address being unmanned, a card will be left asking you to contact them directly to arrange re-delivery. If no contact is made within 2 days the order will be returned to us and a re-delivery charge will be levied to cover our re-delivery costs.

If delivery is delayed excessively, we will do out utmost to inform you as soon as possible. We are happy to give you the option of purchasing alternative items or receiving a full refund of any payments that you have made. If we are unable to deliver within 28 days of ordering, we will always give you the option of receiving a full refund of any payments made.

Do you need any further help or advice about delivery?

If you have a query about the delivery of your order, please contact our Customer Services Team either by email, telephone or our online contact form here:

call us 01494 723286

e-mail us sales@lightbulbs-direct.com