UK's #1 Lightbulb Retailer
Free Delivery Orders Over £50
Trade Customers Exclusive Benefits
Our policy is to:
• Use a “direct only” business model, selling the highest quality top brand name products while keeping our overheads to a minimum in order to offer you the best value for money at all times.
• Give the highest possible levels of service so that you will want to recommend us to all your friends.
• Combine the best of modern technology with old-fashioned customer service to make your shopping experience a delight.
We hope to never need to resort to the “small print” but here it is, just in case, so that both parties know exactly where we stand! Full Terms of Business Definitions “We”, “us” or “the company” means LightBulbs Direct Ltd “You”, “the customer”, "the Purchaser" or “the buyer” means the person, company or entity contracting to purchase the goods. “The goods” are the items that you order from us as specified by our order acknowledgement and on our invoice.
Quotations and Orders
We can receive orders via the company’s web site, by phone, fax, mail or e-mail using the contact methods published on our web site or in other publicity materials. We reserve the right to refuse to accept orders or to require additional confirmation at our discretion. We acknowledge receipt of your orders via an appropriate communication: For example, web-based orders are acknowledged automatically by e-mail, telephone orders are acknowledged verbally at the time of order. Orders placed by telephone are accepted when the order is placed and a contract of sale then exists between us and you from that time. If orders are placed by fax, by mail or via our web site, no contract exists between you and the company until our official invoice has been issued. A quotation by the Company does not constitute an offer and the Company may withdraw or revise any quotation at any time prior to the Company's acceptance of the Purchaser's order. The Company's quotation to supply Goods is valid for 30 days from the date submitted to the Purchaser, unless withdrawn prior to receipt of the Purchaser's acceptance or extended by the Company in writing. To the extent a quotation relies on third party information and the Company later determines a material alteration may be needed in the Goods specification or method of manufacture, the Company may amend or withdraw the quotation as it see fit, regardless of the Purchaser's prior acceptance thereof. Orders may be accepted in whole or in part, unless previously agreed in writing to the contrary. Shipment of less than anentire order shall be deemed acceptance of only the portion shipped. Written or oral acknowledgement of an order does not constitute acceptance of the un-shipped portion of the order. No order accepted by the Company may be cancelled or varied by the Purchaser except with the Company's agreement in writing on terms including (without limitation) indemnification of the Company against any cost, loss or damage suffered or incurred as a result of such cancellation or variation.
Refunds
If we acknowledge an order but, for some reason outside our control, we are unable to complete the transaction within 28 days then any payment made will be refunded immediately if you ask us to do so. Refunds due against returned goods will be paid as soon as the returned goods are received by us, subject to the goods being received in unused, undamaged condition in their original packaging.
Pricing
We endeavour to ensure that all published prices are correct, however, we reserve the right to change prices without notice and not to accept orders at prices that have been quoted in error. Prices are quoted in pounds sterling and unless specifically stated are subject to VAT at the prevailing rate. The price payable for Goods shall, unless otherwise stated by the Company in writing, be the list price of the Company current at the date of despatch, and in the case of an order for delivery by instalments the price payable for each instalment shall be the list price of the Company current at the date of despatch of such instalment. The Purchaser shall indemnify and hold harmless the Company in respect of any loss, cost or expense incurred by the Company as a result, directly or indirectly, of the Purchaser's instructions or lack of instructions or through any failure or delay whatsoever in taking delivery or through any other act, neglect or fault on the part of the Purchaser, its servants, agents or employees. The price of the Goods shall be due in full to the Company in accordance with the terms of the Contract and the Purchaser shall not be entitled to exercise any set-off, lien or any other similarright or claim.
Payment
Payment is accepted in pounds sterling by cheque with order (made payable to “ LightBulbs Direct Ltd”) or by most major credit or debit cards as detailed on our web site at the time of order. Payments may also be made by credit card (via our web site only) in US dollars or Euros. Large business customers may be offered credit facilities at our discretion and subject to appropriate checks and references. Interest at 3% per annum over the Nat West plc base rate, together with any expenses incurred in collecting payments, will be added to the invoiced prices on any overdue accounts. Payment shall be received by the Company no later than the last day of the month followingthe month of invoice, unless other payment terms have been agreed in writing. The granting of credit facilities is at the Company's sole discretion and the Contract shall be subject to the Company's being satisfied as to the Purchaser's credit references, and without prejudice to the generality of the foregoing, the Company may (in its absolute discretion), having informed the Purchaser that the Goods are ready for despatch, refrain from delivering the Goods until such time as the Purchaser tenders the purchase money to the Company together with any outstanding amounts which may be due to the Company on any account whatsoever. 13.3 The time of payment of the invoiced amount shall be of the essence of the Contract.
Payment Security
All credit card payments made during on-line transactions are handled on our behalf by Stripe secure payment gateway and handled using SSL 128-bit encryption. No credit card details are processed or stored at any time on the company’s web site.
Delivery
Most orders received by noon (Monday to Friday) are usually despatched on the same day and the vast majority within 48 hours of receipt, subject to stock availability. To check the status of your order, please see the My Orders page. Orders are delivered by the most appropriate method, usually first class post or courier. Orders should generally be delivered within 2 or 3 working days of the despatch date, but this is not guaranteed. Please note that Royal Mail post may take up to 15 working days for delivery. Until this period is over, we are unable to replace or refund orders sent by standard delivery. If you require an order to be delivered urgently, please contact us to make the necessary arrangements. A next-day delivery service may be available. If you arrange an urgent delivery, there is still no absolute guarantee that it will be delivered the next day, as despite our best efforts, courier failure/errors and ‘acts of god’ may still occur. Therefore while every effort will be made to have your goods delivered on time, LightBulbs Direct Ltd accepts no responsibility for any costs incurred as a result of delayed delivery. If delivery is delayed excessively, we will do our utmost to inform you as soon as possible. We are happy to give you the option of purchasing alternative items or receiving a full refund of any payments that you have made. If we are unable to deliver within 28 days of ordering, we will always give you the option of receiving a full refund of any payments made. Delivery charges quoted are for UK mainland destinations only using our standard delivery methods. For deliveries over 1.5kg to the Scottish Highlands and Northern Ireland, off-shore destinations and express services, please contact our sales office for a quotation. Please note that most orders weighing more than approximately 1.5 kg and any valuable deliveries are delivered by courier and will require a signature on delivery. Please ensure that you provide a delivery address where someone will be available between 9.00 and 17.00 Monday to Friday to accept delivery. If our couriers are unable to deliver an order due to the address being unmanned, a card will be left asking you to contact them directly to arrange re-delivery. If no contact is made within 2 days the order will be returned to us and a re-delivery charge will be levied to cover our re-delivery costs. Please make sure that you always order your light bulbs to arrive well before you need them as costs of cherry pickers and sub contractors are always more expensive than the light bulbs themselves.
Promotions and Coupons
All promotions, associated codes and coupons are distributed in good faith and are subject to terms and conditions. Discount coupons cannot be used in conjunction with any other promotions or special discounts. Lightbulbs Direct reserves the right to refuse the use of any or all promotions, discounts and coupons for orders placed online or over the telephone. The offer code is applied to the value of the order (excluding delivery charge except special Free Delivery promotion), full-price items only unless clearly stated otherwise. Discounts cannot be combined and only one offer can be applied to any order. The offer code must be entered into the Discount Codes field on the basket page and applied for the discount to be deducted from the order. Discounts cannot be applied retrospectively.
Risk
Delivery is ex-works, Bradford, West Yorkshire, and risk pass to the customer on delivery. Please always turn off your lights at the mains or switch before changing them.
Rejection
Unless otherwise agreed, Goods rejected by the Purchaser as not complying with the Contract must be so rejected within 5days of receipt by the Purchaser by immediate notice in writing to the Company.
Returns
Retention of Title
Notwithstanding that the Purchaser, its servants, agents and employees may obtain possession of the Goods, the property in the Goods shall remain with the Company until all sums payable at any time by the Purchaser to the Company whether under thisContract of under any other contract (including interest) have been discharged in full and unconditionally. The Purchaser shall as a mere bailee and on a fiduciary basis for the Company, stores the Goods while in his possession in such a way that they can be readily identified as the sole and absolute property of the Company. The Goods shall be at the Purchaser's risk of loss or deterioration or of damage to the Goods or any part thereof, subsequent to delivery. Pending payment of the full purchase price of the Goods the Purchaser shall at all times keep the Goods comprehensively insured against loss or damage by accident, fire and theft in an amount at least equal to the balance of the price for the same from time to time remaining outstanding. If before such payment in full, the Goods shall be sold or otherwise disposed of to a third party, the Company shall be entitled to all monies and rights which, but for these provisions, would otherwise be due to the Purchaser arising from such sale or disposition and the Purchaser shall (if required by the Company) assign to the Company, or as the Company may direct at the Purchaser's cost, any claim against such third party. The Company reserves the right to deal with its property in any manner it thinks fit and shall be at liberty at any timetoretake possession of the same or any part thereof and for that purpose the Purchaser irrevocably authorizes the Company, its officers, servants and agents to enter without notice into or upon any premises of the Purchaser or upon any premises of which the Purchaser has possession or control. The Purchaser irrevocably instructs all and any of its officers, servants or agents to deliver up any such property in their possession. If any of the Goods shall be incorporated into other Goods which are the property of the Purchaser before the price is paid in full the property in the whole of such Goods shall be and shall remain with the Company until the price has been paid in full and all the Company's rights hereunder in the Goods shall extend to those other Goods.
Force Majeure
The Company shall be under no liability for any loss or injury suffered by the Purchaser where the Company is prevented from carrying out any provisions of the contract as a result of any cause beyond its reasonable control including (but not limited to) Acts of God, legislation, war, fire, drought, failure of plant or power supply or collapse of structure, lock-out, strike or other action taken by employees in contemplation of furtherance of a trade dispute or owing to any inability to procure materials required for the performance of the contract. The contract shallbesuspended during such delay but upon cessation of the cause of delay, the contract shall again become fully operative provided that if such delay shall exceed a period of twelve months, either party may give written notice of termination of this contract and thereupon the contract shall terminate.
Specifications and Information
Goods are supplied subject to the company’s standard specifications and, unless specifically agreed to the contrary, may be manufactured by any of our approved vendors. While we endeavour to publish and supply as much product and application data as possible, the company is unable to assess the viability of every possible application of the goods: It is the customer’s duty to ensure that the goods ordered are suitable for the application in which they intend to use them. We endeavour to ensure that all published information is correct but the company shall not be under any liability for any direct, indirect or consequential damage, loss or expense that may be caused as a result of any error or omission in any information either published by or supplied by the company. Lamps designed for operation on UK mains supply are generally shown here as being rated at 240V. Both 230V and 240V versions may be supplied according to availability. Please note that exact colours and finishes are difficult to reproduce accurately on web sites and printed materials and that customers should not place undue reliance upon such reproductions. All descriptive and forwarding specifications, drawings and particulars of weights and dimensions issued by the Company are approximated only and are intended only to present a general idea of the Goods to which they refer and shall not form part ofthe Contract. Any data, technical information or performance figures provided by the Company are based on tests performed under standard conditions and cannot be guaranteed under different conditions.The Company may make any changes in the specification of Goods as required to conform with any applicable safety or otherstatutory or EC requirements and/or which do not materially affect their quality or performance.
Privacy & Data Protection
We respect your right to privacy and ensure that all transactions are made in accordance with our privacy policy. We comply with the provisions of the Data Protection Act (2018) and the European Union Data Protection Framework Directives and only store the data necessary for accounting, marketing, sales, public relations and record-keeping in order to maintain and improve the trading relationship between the company and its customers and suppliers. We use “cookies” which are stored on your web browser in order to provide some of the personalised features of our web site: This information may also be used by us to collect information about the usage of our web site. If you do not wish to be identified in this way, you can prevent this by making appropriate settings in your web browser. This will, however, remove some of the functionality associated with our web site. We do not sell, loan or rent data to any other party.
Insolvency
This Clause 18 applies if: (a) The Purchaser becomes insolvent or makes any voluntary arrangement with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction); or (b) An encumbrancer takes possession, or a receiver or administrative receiver is appointed, of any of the property or assetsofthe Purchaser; or (c) The Purchaser ceases, or threatens to cease, to carry on business; or (d) The Company reasonably apprehends that any of the events mentioned above is about to occur in relation to the Purchaser and notifies the Purchaser accordingly.
If this applies, then without prejudice to any other right or remedy available to the Company, the Company shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Purchaser, and if the Goods have been delivered but not paid for, the price shall become immediately due and payable not withstanding any previous agreement or arrangement to the contrary.
Complaints
We aim to deal with any complaints in a fair and timely manner. Any complaints should be addressed in writing to the company at the published address or via the web site contact form.
Notices
Any notices should be sent to the company at its registered office address: Unit 2, Marrtree Business Park, Bowling Back Lane, Bradford, BD4 8TP
Indemnity
Customers and other users of this web site agree to indemnify the Company against any claims, direct, indirect or consequential damage, loss or expense that may be caused as a direct or indirect result of the use of this web site and any information or computer software contained therein or by your access to other web sites as a result of links from this site. We make every effort to ensure that this web site does not contain any computer viruses but cannot guarantee this or warrant that it is virus-free.
Law
Failure by the Company to exercise or enforce any rights hereunder shall not be deemed to be a waiver of any such right noroperate so as to bar the exercise or enforcement thereof at any time or times thereafter. If any provision or part of a provision of these Conditions is or shall be found by any court of competent jurisdiction to be, invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions or parts of such provisions of these Conditions, all of which shall remain in full force and effect. The Purchaser may not assign all or any of its rights or obligations under any Contract without the prior written consent of the Company. Any notice to be given pursuant to these Conditions shall be deemed to have been duly given to a party if delivered by handor sent by special delivery or facsimile to that party's registered office or principal place of business or such other addressas may have been notified pursuant to this provision to the party giving the notice. Notices shall be deemed to have been served on delivery if delivered by hand or 48 hours after despatch if sent by special delivery and notices sent by facsimile shall be deemed to have been served sent. In proving service by hand deliveryor by special delivery it shall be sufficient to prove that the notice was properly addressed and delivered and in proving service by facsimile, it shall be sufficient to provide evidence of a successfully completed transmission report to the relevant facsimile number. All disputes arising out of, or in connection with, any contract between the company and the buyer shall be governed by English Law and the buyer accepts the jurisdiction of the English courts.