Customer Comments
We’ve been really delighted to receive wonderful letters and e-mails from many of our customers and are proud to publish a selection of these below:-
RW, Richmond 08 March 2010"Fantastic - just arrived - I have let my whole office know about you - we are estate agents - hopefully will get round all Richmond!!! With many thanks, Rosemary Winder "
ME, North Yorkshire 03 March 2010"I'd just like to say a big thank you for the excellent service that you have just delivered. You never know what to expect when you find a new on-line supplier. Your website was easy to navigate, the order placing effective, the follow up emails helpful, and of course the prompt delivery and superb packaging exemplary! I've tweeted my appreciation (yesterday)!"
ST, Buckinghamshire 01 March 2010"Many thanks, my order was placed yesterday and received this morning - great service! "
JM, Lancashire 26 February 2010"I want to thank you for the efficient way you handled my order. Although only small order the gentleman who took my order was quick, precise and everything came within the time specified by him. So WELL DONE. A rarity in this day and age. "
PM, Surrey 22 February 2010"I wanted to take this opportunity to thank you very much with my recent order. One of the bulbs appeared to be faulty, and without any question, it was suggested by the man that I was speaking to on the phone, that he would replace it free of charge. I also ordered 2 extra's. They arrived 2 days later and work perfectly. What I'm attempting to say is.....Thank you very much for your first class customers service and your speedy delivery. This is something that I thought was no longer in existence, but in your company it is still top of your list. Thanks very much, and I WILL be ordering from you again. I have also passed your site onto at least 20 of my colleagues."
BG, Gloucestershire 22 February 2010"Many thanks for the prompt and efficient way in which you dealt with my order. It took only one day - I am impressed!"
GR, Staffordshire 19 February 2010"Order arrived intact very fast service,thanks."
GP, Bedfordshire 15 February 2010"Now that's what I call service. Many thanks."
ZJ, Berkshire 11 February 2010"Thank you very much for the exchange. I do not go out on Twitter - wouldn't know how - but I would like to say how good I think your service is. "
AM, Tyne and Wear 09 February 2010"Super fast delivery just when I needed it most. Suitably impressed by and grateful for your service. Thanks."
PK, Buckinghamshire 08 February 2010"Just to let you know I received the light bulbs this morning which was ordered yesterday afternoon! You offer an exceptionally quick, slick and professional service. I'm VERY impressed!"
DB, Cumbria 05 February 2010"THANK YOU FOR A SPEEDY DELIVERY ALL INTACT AND "SPOT ON!!""
JW, Hertfordshire 05 February 2010"Thanks for the super fast service = excellent. I've had such difficulty trying to get this light tube and I struck lucky at last."
JI, Devon 04 February 2010"The service received from your Company - Light Bulbs Direct was FANTASTIC and I thank you and everyone involved within your Company most sincerely. In fact it is a refreshing change to what one gets and expects in the way of service today from the Market. I will have NO hesitation in recommending Light Bulbs Direct to all my acquaintances in future. You are now on my list for all my light bulb requirements in future. "
OF, Somerset 03 February 2010"I just wanted to let you know that I was very impressed with the speed of your service and the quality of your products."
GW, North Yorkshire 02 February 2010"I would like to express my thanks for the way you dealt with my order and the subsequent replacement. It was a pleasure to deal with your firm and it is a pity that others do not treat customers in the same way."
JI, Stirlingshire 02 February 2010"I would just like to thank you for the first class service provided by your company. I recently ordered some fluorescent lights and was very impressed with how quickly this was processed."
OA, Devon 26 January 2010"My order arrived this morning.Thank you for a very prompt and efficient service."
CS, Somerset 22 January 2010"Order arrived safe and sound this morning. Many thanks for an amazingly rapid service."
TR, Bath & North East Somerset 19 January 2010"I have received replacements early today. I am impressed with the light bulbs direct service."
RS, Berkshire 18 January 2010"Just a quick note to thank you very much for the quick and efficient way you dealt with my ordering mistake. Really appreciated - the excellent customer service experience led me to place a new order this morning. "
MO, Essex 18 January 2010"My daughter recently trudged round all the superstores in Cambridge to get a particular kitchen cabinet strip light. None could help her. One call to her dad and a recommendation to try Lightbulbs Direct, and she was delighted to find exactly what she needed. Thanks, and keep up the great service."
DM, Essex 15 January 2010"Thank you so much for the order delivered today. I have appreciated the helpful way I was dealt with on the 'phone. A great help to me. Many thanks."
MT, South Lanarkshire 14 January 2010"Thank you for such a great service. The lamps were received in perfect order the day after dispatch"
PE, Essex 12 January 2010"I received my bulbs this morning in fine condition. I would like to thank you for your outstanding service."
HG, Oxfordshire 23 December 2009"Just used your website for the first time. Congratulations are due. It's a great site - well-designed, works really well, buying process really straightforward, invoice downloadable as PDF afterwards, all that. Great job lads. I know it's not easy to do, and you must have worked hard at it."
ML, Hertfordshire 23 December 2009"Received Tuesday morning-- despite the snow and ice on the roads. First class service! "
AD, Middlesex 23 December 2009"I'd just like to thank you for a splendid service. I put in my order on Friday night and Royal Mail delivered it Tuesday morning! And that on the Christmas week. This kind of experience gives internet shopping a good name. "
DB, County Down 22 December 2009"Hi, just wanted to say thank you. It has been a pleasure to deal with people who care. From first contact I found your staff to be courteous, interested, efficient and helpful. I received the goods today and am very pleased with your service."
MR, Norfolk 21 December 2009"Just a note to confirm safe receipt of the replacement tube which works perfectly. Thanks for your excellent service and response to our problem. I have put your company's name on our preferred suppliers list and hope to do business with you in the future."
JB, Aberdeenshire 10 December 2009"Very many thanks. My order has been received and I am absolutely delighted. Can I thank you for the excellent and very efficient service."
PJ, Gwynedd 09 December 2009"I phoned light bulbs direct on Tuesday morning & spoke to a very helpful member of staff. My order was taken along with my details and the bulbs arrived on Wednesday morning at my address. With helpful staff & excellent service like this I will be using light bulbs direct again & recommending them to others."
AS, West Midlands 03 December 2009"Just a line to say my lamps arrived on Tuesday also to say thanks to the gent I spoke to on the phone Friday last, thank-you for your help really good service thank-you."
NL, Hampshire 02 December 2009"Order received today, very prompt and excellent service, totally delighted and will recommend to others. Snowman and Father Christmas look much brighter now. "
LD, Fife 23 November 2009"The fluorescent tubes arrived safely and fit perfectly. Thank you very much for a very fast and efficient service. "
BJ, Suffolk 18 November 2009"What fantastic customer service! Unexpected but much appreciated. The perfect way to guarantee future custom."
BH, Hampshire 16 November 2009"A big thank you! I could not be more pleased with this order: It was quick and arrived so fast it felt that I had only just logged off on my computer. I had been wanting to get these bulbs for a few weeks and you were the only firm I could find that had even heard of them. Thank you so much."
LW, London 29 October 2009"Just to let you know light bulbs were received yesterday. Thank you very much an excellent service from start to finish, well done and thank you."
JG, Kent 21 October 2009"I do not want to overdo my gushing appreciation, but I have always thought that any company can be friendly when they are taking orders (and money). The test comes if something goes wrong or the customer has a problem. In my view, that is a test that Lightbulbs-direct have passed with flying colours. I cannot remember the last time it was such a pleasure to deal with someone. "
